Warning: This post is primarily a vent. I'm feeling quite frustrated right now.
Let me bring you up to date: The story starts on Christmas morning, when Torie enthusiastically tries to take a picture of the Christmas tree. The enthusiasm causes the camera to leap out of Tories hands mid-picture, and land on the floor. The jump forces the lens out of alignment, and Erik has to jam the front part back in the camera to turn it off. No more pictures we taken with that camera.
In steps the hero of the story: Karina, the belle soeur. She offers to take the camera home with her, because Erik and Torie think that it should be repaired in Canada, in case they have some kind of warranty that they don't know about. Karina takes the camera back to St. Albert and sends it to Canon in Calgary to get fixed.
Camera gets fixed in far fewer than the 15 business days they promised. Karina heads to her trusty local Canada Post to send the camera, courier, back to Paris, where Torie and Erik are eagerly anticipating it's arrival. The camera has to arrive in Paris that week, as Torie and Erik are moving that weekend. Canada Post recommends Purolator, and guarantees arrival by Thursday at the latest. Great. That's two days before the move.
Thursday rolls around, sans camera. Torie chalks it up to a time difference. Patientez, she says. Friday comes and goes, with still no sign of the camera. Tracking the package reveals that it has arrived in France, and is in Roissy, and listed as being 'At Gateway'.
No problem, T and E don't have to give their keys back until Tuesday, and surely the camera will arrive by then. Karina complains to Canada Post that the package that was 'guaranteed' hasn't arrived yet. They inform her that France isn't a 'guaranteed' location. Torie tells Karina that she is getting French style service, in Canada. Torie apologizes for sending bad French service vibes in the directions of Canada.
Continued tracking lists the package as having a 'clearance delay'. Torie emails the shipping company to ask for more info. Karina talks to Canada Post who say that the package is being held by customs, and that T and E need to contact them. But they can't give them a phone number. The shipping company puts Torie in contact with their France counterpart. Torie recieves a message this morning on her phone.
And this is where the story gets frustrating. After listening to the message, and returning the call, I discovered why the package was delayed (I still don't know how long they would have held the package had we not started asking about it). They needed to know what kind of camera it was. Picture or video. Digital or not. They also needed a copy of my passport, and a personal purchase reciept from when we bought the camera (OVER ONE YEAR AGO. Who keeps reciepts that long????). If we can't provide the reciept, we have to pay import taxes on the camera. I am now waiting for the friendly (insert sarcasm here) woman to call me back and tell me how much the taxes are. Then hopefully I will be able to find out how the heck we can get our camera back without paying tax on it.
Am feeling very very frustrated right now.
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